Privacy policy
Last updated 5 October 2026
Draft: this page is awaiting review by a solicitor.
This policy explains what personal data Acca Agent collects, why, and what you can do about it. Acca Agent is operated by Take a Touch Limited, a company registered in England and Wales ("we", "us"). We are the controller of your personal data under the UK GDPR and the Data Protection Act 2018.
If you have any questions, email us at [EMAIL].
What we collect
- Account details: your name, email address and password. Passwords are stored hashed, so we can never read them.
- Profile and security: your profile photo if you add one, two-factor authentication and passkey details, and when you last changed your password.
- How you use Acca Agent: your preferences (such as bookmakers, leagues and which emails you want), the accas you save and how they settle, and any break you take from tips.
- Billing: payments are handled by Stripe. We never see or store your full card number. We keep your Stripe customer reference, card type, the last four digits of your card, and your trial and subscription status.
- Technical data: your IP address, browser type and when you were last active, recorded with your login session.
How we use it
- To provide the service you signed up for (contract): running your account, showing picks and accas, tracking results and sending account, billing and security emails.
- To take payment (contract and legal obligation): managing your subscription and keeping financial records.
- To keep Acca Agent safe and working (legitimate interests): preventing fraud and abuse, securing accounts, fixing problems and improving the product.
- To support safer gambling (legitimate interests): honouring breaks you choose to take, by hiding picks and stopping betting emails until the break ends.
- To send optional emails such as weekend tips, results summaries and odds moves. You can switch these off at any time in your account settings.
We do not sell your personal data, and we do not use it for advertising.
Who we share it with
We only share personal data with providers who help us run Acca Agent, under contracts that require them to protect it:
- Stripe, to process payments and manage subscriptions.
- Our hosting and email providers, to run the service and deliver emails.
We may also disclose data if the law requires it, or to protect our rights or the safety of others. Football data providers and bookmakers never receive your personal data.
Some providers, including Stripe, may process data outside the UK. Where they do, we rely on UK adequacy regulations or the UK International Data Transfer Agreement or Addendum to keep it protected.
Cookies
We only use cookies that are strictly necessary for Acca Agent to work: a session cookie that keeps you logged in, a security cookie that protects forms, and a "remember me" cookie if you choose it. We do not use analytics or advertising cookies, so no consent banner is needed. See our cookie policy for the full list.
How long we keep it
We keep your data for as long as your account is open. When you delete your account, we delete your personal data, except for billing records, which we must keep for six years for tax purposes. Session records expire on their own shortly after you log out.
Your rights
You have the right to access your data, correct it, delete it, restrict or object to how we use it, and receive a copy in a portable format. You can update most details and delete your account yourself from your account settings. For anything else, email us and we will reply within one month.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the chance to put things right first.
Age
Acca Agent is only for people aged 18 or over. We do not knowingly collect data from anyone younger, and we will delete any account we find belongs to someone under 18.
Changes
We may update this policy from time to time. If we make significant changes, we will let you know by email or in the app before they take effect.